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Terms, Condition, & Policies

Returns & Warranties

The Wilbur Curtis Company certifies that its products are free from defects in material and workmanship under normal use.

Product Warranty
The following limited warranties and conditions apply:
3 Years, Parts and Labor, from Original Date of Purchase on digital control boards.
2 Years, Parts, from Original Date of Purchase on all other electrical components, fittings and tubing.
1 Year, Labor, from Original Date of Purchase on all electrical components, fittings and tubing.

Additionally, the Wilbur Curtis Company warrants it’s Grinding Burrs for Forty (40) months from date of purchase or 40,000 pounds of coffee, whichever comes first. Stainless Steel components are warranted for two (2) years from date of purchase against leaking or pitting and replacement parts are warranted for ninety (90) days from date of purchase or for the remainder of the limited warranty period of the equipment in which the component is installed.

All in-warranty service calls must have prior authorization. For Authorization, call the Technical Support Department at 1-800-995-0417.

Additional conditions may apply. Go to www.wilburcurtis.com to view the full product warranty information.

The warranty covers original equipment at time of purchase only. The Wilbur Curtis Company, Inc., assumes no responsibility for substitute replacement parts installed on Curtis equipment that have not been purchased from the Wilbur Curtis Company, Inc. The Wilbur Curtis Company will not accept any responsibility if the following conditions are not met. The warranty does not cover and is void under the following circumstances:

CONDITIONS & EXCEPTIONS
Wilbur Curtis Company, Inc. The Wilbur Curtis Company will not accept any responsibility if the following conditions are not met.
The warranty does not cover and is void under the following circumstances:
1) Improper operation of equipment: The equipment must be used for its designed and intended purpose and function.
2) Improper installation of equipment: This equipment must be installed by a professional technician and must comply with all local electrical, mechanical and plumbing codes.
3) Improper voltage: Equipment must be installed at the voltage stated on the serial plate supplied with this equipment.
4) Improper water supply: This includes, but is not limited to, excessive or low water pressure, and inadequate or fluctuating water flow rate.
5) Adjustments and cleanings: The resetting of safety thermostats and circuit breakers, programming and temperature adjustments are the responsibility of the equipment owner. The owner is responsible for proper cleaning and regular maintenance of this equipment.
6) Damaged in transit: Equipment damaged in transit is the responsibility of the freight company and a claim should be made with the carrier.
7) Abuse or neglect (including failure to periodically clean or remove lime accumulations): Manufacturer is not responsible for variation in equipment operation or component failure due to excessive lime or local water conditions. The equipment must be maintained according to the manufacturer’s recommendations.
8) Replacement of items subject to normal use and wear: This shall include, but is not limited to sprayheads, light bulbs, shear disks, “0” rings, gaskets, silicone tube, canister assemblies, whipper chambers and plates, mixing bowls, agitation assemblies and whipper propellers.
9) Repairs and/or Replacements are subject to Curtis’ decision that the workmanship or parts were faulty and the defects appeared up under normal use. All labor shall be performed during regular working hours. Overtime charges are the responsibility of the equipment owner. Charges incurred by delays, waiting time, or operating restrictions that hinder the service technician’s ability to perform service is the responsibility of the owner of the equipment. This includes institutional and correctional facilities. The Wilbur Curtis Company will allow up to 100 miles, round trip, per in-warranty service call.
10) Return Merchandise Authorization: All claims under this warranty must be submitted to the Wilbur Curtis Company Technical Support Department prior to performing any repair work or the return of this equipment to the factory. All returned equipment must be re-packaged properly in the original carton and received by Curtis within 45 days following the issuance of an RMA. No units will be accepted if they are damaged in transit due to improper packaging. NO UNITS OR PARTS WILL BE ACCEPTED WITHOUT A RETURN MERCHANDISE AUTHORIZATION (RMA). RMA NUMBER MUST BE MARKED ON THE CARTON OR SHIPPING LABEL. All warranty claims must be submitted within 60 days of service. Invoices will not be processed or accepted without an RMA number. Any defective parts must be returned in order for warranty invoices to be processed and approved. All in-warranty service calls must be performed by an authorized service agent. Call the Wilbur Curtis Technical Support Department to find an agent near you.

Product Returns

All claims under this warranty must be submitted to the Wilbur Curtis Company Technical Support Department by calling (800) 421 6150 prior to performing any repair work or the return of this equipment to the factory. All returned equipment must be re-packaged properly in the original carton and received by Curtis within 45 days following the issuance of an RMA. No units will be accepted if they are damaged in transit due to improper packaging. NO UNITS OR PARTS WILL BE ACCEPTED WITHOUT A RETURN MERCHANDISE AUTHORIZATION (RMA). RMA NUMBER MUST BE MARKED ON THE CARTON OR SHIPPING LABEL. All warranty claims must be submitted within 60 days of service. Invoices will not be processed or accepted without an RMA number. Any defective parts must be returned in order for warranty invoices to be processed and approved. All in-warranty service calls must be performed by an authorized service agent. Call the Wilbur Curtis Technical Support Department to find an agent near you.

Privacy Statement of Wilbur Curtis Co.

INFORMATION ABOUT OUR ORGANIZATION AND WEB SITE
Modern information and communication technologies play a fundamental role in the activities of an organization like Wilbur Curtis Company.

Our principal activity is: Manufacturing and Sale of Hot & Cold Beverage Systems.
Our privacy policy covers Wilbur Curtis Company and its Web site:
WILBUR CURTIS COMPANY
6913 Acco Street
Montebello, CA 90640-5403
USA

http://www.wilburcurtis.com

PROVIDING VISITORS WITH ANONYMOUS ACCESS
You can access our Web site home page and browse our site without disclosing your personal data.

THE SERVICES AND LINKS OF OUR WEB SITE
Our Web site does not enable our visitors to communicate with other visitors or to post information to be accessed by other visitors.
Our Web site does not include links to third party Web service providers.

AUTOMATIC COLLECTION OF INFORMATION
In certain relevant parts of our Web site, we may log personal data that you volunteer by means such as programming or we may link information automatically logged by such means with personal data about specific individuals. We do so for the following purposes:
Customer administration
We do not use cookies to store personal data nor do we link non-personal information stored in cookies with personal data about specific individuals.

DATA COLLECTION AND PURPOSE SPECIFICATION
We collect the personal data that you may volunteer while using our services. We do not collect information about our visitors from other sources, such as public records or bodies, or private organizations. To access the table of personal data collected and purposes for which they are used, please see the bottom of this page.
We do not collect or use personal data for any purpose other than that indicated in the table below. If we wish to use your personal data for a new purpose, we offer you the means to consent to this new purpose by indicating in a box at the point on the site where personal data is collected.

CHILDREN'S PRIVACY
We do NOT knowingly collect personal data from children.

DISCLOSURE
We do not disclose your personal data to our subsidiaries or other organizations.

CONFIDENTIALITY / SECURITY
We give you the option of using a secure transmission method to send us the following types of personal data:
Primary personal data (such as name and contact details)
Identifiers (such as credit card details, Web site password)
We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:

  • Unauthorised access
  • Improper use or disclosure
  • Unauthorised modification
  • Unlawful destruction or accidental loss

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data. We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.

ACCESS TO THE PERSONAL DATA THAT WE HOLD ABOUT YOU
You can ask us whether we are keeping personal data about you by sending postal mail to this address:
WILBUR CURTIS COMPANY
6913 Acco Street
Montebello, CA 90640-5403
USA
Thank you for your visit.